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Frequently Asked Questions

  • Where are you located?

We're in Toronto, Canada :)

  • Do you accept orders outside of Canada?

Yes! We accept international orders.​

  • When do you ship? 

Every Monday, except Canadian long weekends. 

  • How long will it take to receive my order?​

Usually between 2-14 business days from our shipment date, depending on where you live.

  • Why is shipping so expensive? 

Unfortunately as a small business, we're beholden to the individual shipping rates per item, per country. We do have an untracked option for letter mail to manage costs. However we are not responsible for any lost items.  

  • How do I contact you if I have questions?

You can reach us here and we will get back to you as soon as possible!

  • What is the return/exchange policy?

At this ​time we can't accept returns for order mistakes, so please double check your orders! We do replace items that are a result of our error, or badly damaged up until 7 days after delivery and with a photo of the damage.

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